Capital city bank case study

And I should point out that Becky makes all of this seem quite simple. Building capacities and spending money Capital city bank case study research and development. So, when Becky saw this situation, it was obvious that a discussion forum could work.

Customers often seek discounts and offerings on established products so if Capital City Bank Group, Inc. This individual ended up fielding all of the calls. Rivalry among the Existing Competitors If the rivalry among the existing players in an industry is intense then it will drive down prices and decrease the overall profitability of the industry.

I recently had a great conversation with Becky Barch, a performance consultant at the Bank, about her smart application of discussion forum software from ElementK. But it was only obvious after her experience at FSU. They can identify game changing trends early on and can swiftly respond to exploit the emerging opportunity.

She expected more involvement. Becky said she was wondering where the professor was in all of this for a long time. Lending assistants were already familiar with sending questions via e-mail and documenting loans. Becky turned around and used a discussion forum to make the situation better.

She set up sample questions with answers to provide context and initial categories for the questions. Over time, they are beginning to establish a culture where many associates are contributing information. Developing dedicated suppliers whose business depends upon the firm.

She knew that much support would be needed, as the company definitely has an e-mail and phone culture. Questions come up on all kinds of topics. Becky discovered how important it is to know the boundaries of the community If you want this to be a safe environment, you have to know who is in or out.

Who has access to the information? Becky ensured a safe and positive environment to make sure that people feel comfortable asking and answering questions. Lessons Learned and Next Steps Becky has found other groups want to adopt this same kind of approach. She supported the users and the subject matter expert as they began using the system.

By increasing the switching cost for the customers. For example services like Dropbox and Google Drive are substitute to storage hardware drives.

Because loans can be fairly complex and unique, there were continual questions that came up. They are a solid, conservative bank. They want to buy the best offerings available by paying the minimum price as possible.

By understanding the core need of the customer rather than what the customer is buying. This will be helpful in two ways. They are now using the discussion forum as part of training initiatives. The system actually has an advantage in that respect since users can flag potential issues in the system.

First, the Bank has a bit of experience from the very top with social media. Not surprisingly given Dr. Powerful suppliers in Financial sector use their negotiating power to extract higher prices from the firms in Regional - Mid-Atlantic Banks field.

But, does that violate the safety of being able to ask anything in a safe environment? However, as the course progressed and the concepts of social learning and self-reflection as part of the learning process emerged, she saw the beauty in what Dr.

Capital City Bank Group, Inc. Porter Five Forces Analysis

By rapidly innovating new products. It took a while, but Becky and the other students really came to understand that kind of learning.

Capital City Bank Group, Inc. The threat of a substitute product or service is high if it offers a value proposition that is uniquely different from present offerings of the industry.View Notes - Case Study Capital City Bank from ECON at University of the Philippines Diliman.

Case Study: Capital City Bank Group 3 Members: William Andrew G. Bulaquea Ricci A.

Tilos Nympha Marie. Sep 24,  · Discussion Forums for Knowledge Sharing at Capital City Bank Looking at Capital City Bank from the outside, I wouldn’t have expected to find a great example of social learning inside. I'm hoping to do a lot of case studies over the next months looking at interesting examples of the use of social/informal/web learning.

Capital City Bank Case Study

Capital City Bank Case Study 2 In Brief Challenges • Design for a disaster recovery site out of state • Replicate data faster and more often. As part of its on-going efforts to improve the banking experience for its customers, remain competitive in the market and keep its expenses in check, Capital City management decided it was time to undergo a review of its service contracts.

Capital City Bank Group, Inc. Porter Five Forces & Regional - Mid-Atlantic Banks industry analysis at just $11 per Five Forces Analysis is a strategic management tool to analyze industry. View Homework Help - Capital City Bank from MBA BA at University of the Philippines Diliman.

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Capital city bank case study
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